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	<title>Comments on: One Tip For 2016</title>
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		<title>By: Ben Motteram</title>
		<link>http://cxpert.com.au/one-tip-for-2016/#comment-518</link>
		<dc:creator><![CDATA[Ben Motteram]]></dc:creator>
		<pubDate>Tue, 15 Mar 2016 04:18:19 +0000</pubDate>
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		<description><![CDATA[Thanks Ian!]]></description>
		<content:encoded><![CDATA[<p>Thanks Ian!</p>
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		<title>By: Ian Golding</title>
		<link>http://cxpert.com.au/one-tip-for-2016/#comment-399</link>
		<dc:creator><![CDATA[Ian Golding]]></dc:creator>
		<pubDate>Thu, 07 Jan 2016 10:23:50 +0000</pubDate>
		<guid isPermaLink="false">http://cxpert.com.au/?p=380#comment-399</guid>
		<description><![CDATA[I could not agree with you more - &#039;how easy you are to do business with&#039; is consistently a key factor in the end to end Customer Experience - the &#039;accessible&#039; component&#039; of the experience will have a definitive effect on what your customer remembers about the experience and the way you make them FEEL. Great post - keep up the good work.]]></description>
		<content:encoded><![CDATA[<p>I could not agree with you more &#8211; &#8216;how easy you are to do business with&#8217; is consistently a key factor in the end to end Customer Experience &#8211; the &#8216;accessible&#8217; component&#8217; of the experience will have a definitive effect on what your customer remembers about the experience and the way you make them FEEL. Great post &#8211; keep up the good work.</p>
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