This post is a collaboration with Nabeel Abdul Latheef and follows on from an interview I gave a few
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This post first appeared on Help Desk Migration's website. Customer expectations are shifting, and businesses that ignore them risk being
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Dr. Luke Soon once again collaborated with me on this post. Developed in 2003, NPS (Net Promoter Score) is a
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My name is Ben Motteram. I started CXpert to create companies that employees and customers love. This is my blog.
