• In To Africa – Lessons From The Greenfields of CX

    Today I'm proud to share a post by Julia Ahlfeldt, CCXP, a CX consultant in Cape Town.   2019 marks nine years since I packed up my apartment in San Francisco and took a giant leap of faith and moved halfway around the world to Cape Town, South Africa. My
    ....READ MORE

  • Building a Great CX Dashboard

    If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation. We are all guilty of not communicating enough on occasion..so what’s required is something that will break down the walls of the CX department allowing everyone in the business
    ....READ MORE

  • Upcoming Trends in Customer Support

    I recently provided an interview to Jared Cornell of ProProfs Chat where we explored areas like customer-centric strategies, emotional intelligence and the upcoming role of chatbots. The following is a reproduction of the original interview which can be found here. Q1. Customer centricity - a lot of businesses have finally made this
    ....READ MORE

  • Developing A CX Strategy

    "Where do you start when developing a customer experience strategy?" I was recently asked this question by a friend of mine who is new to the profession. She had just been promoted at a company that had never had a CX function before and needed to create everything from scratch. The following post
    ....READ MORE

  • 6 Questions Every CX Manager Needs To Ask Themselves

    It’s not easy being a manager in 2019. Many, many factors are constantly challenging your ability to focus on what’s important. Staff management, compulsory training, fire drills, employee town halls, email… the list goes on. And then you’ve got everything going on outside of the office! It should go without
    ....READ MORE

  • The Importance of Emotional Engagement in the Customer Journey

    Today I'm proud to share a post by Jessica Sparkes, a consultant with KAE, a strategic marketing consultancy based in London. We interact with a plethora of brands every day, all of which want to stand out. With increasing customer expectations and only 7%1 of millennials seeing themselves as brand loyalists,
    ....READ MORE

  • Why Your CX Isn’t Receiving Positive Reviews (And How to Fix It)

    Today's post has been contributed by UX specialist and web designer, Lexie Lu. One of the top ways businesses differentiate their brand from the competition is through the customer experience (CX). Gaining someone’s business and keeping it isn’t easy in a global marketplace. Make a misstep, and the consumer simply
    ....READ MORE

  • 4 Tips To Improve Your Survey Response Rates

      Management expert, Ken Blanchard, once said that “feedback is the breakfast of champions” and I agree. Any company interested in improving its CX will always want to understand its customers thoughts and feelings. More and more companies are surveying their customers - which is great! - but the increase
    ....READ MORE

  • How to Build Customer Loyalty Through Your Brand Image

    Today's post was guest written by David Webb. Your brand determines how customers perceive your company, including your logo, product, and website pages. An amazing image is the reason why customers flock to some stores and line up for hours in order to get their hands on the newest products.
    ....READ MORE

  • CX Interview – Dr. Vadi Vojdani, Island Dental

      Dr Vadi Vojdani is the Practice Principal at Island Dental, a premier practice in Adelaide, South Australia with a focus on comprehensive care, and both general as well as cosmetic dentistry.  Vadi has been practising dentistry for 17 years and continues to learn about new ways that she can deliver more
    ....READ MORE

Page 1 of 712345...Last »

Subscribe to Cxpert

* indicates required