I'm going to get straight to the point: a CX strategy that isn't tied to the achievement of organisational goals isn't
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I recently had the honour of speaking with Annette Franz, Founder and CEO of CX Journey, about her latest book, Employee Understanding.
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I recently had the honour of speaking with Annette Franz, Founder and CEO of CX Journey, about her latest book, Employee Understanding.
....READ MORE
My name is Ben Motteram. I work with leaders to improve customer and employee experience. This is my blog.
