"Where do you start when developing a customer experience strategy?" I was recently asked this question by a friend of mine
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It’s not easy being a manager in 2019. Many, many factors are constantly challenging your ability to focus on what’s
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Today I'm proud to share a post by Jessica Sparkes, a consultant with KAE, a strategic marketing consultancy based in
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My name is Ben Motteram. I passionately believe that providing an exceptional customer experience is the only sustainable competitive advantage. This is my blog.
