Today I'm proud to share a post by Julia Ahlfeldt, CCXP, a CX consultant in Cape Town. 2019 marks
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If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader
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I recently provided an interview to Jared Cornell of ProProfs Chat where we explored areas like customer-centric strategies, emotional intelligence and the
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My name is Ben Motteram. I passionately believe that providing an exceptional customer experience is the only sustainable competitive advantage. This is my blog.
