This post first appeared on the ICMI blog in February, 2022. I started my career in my early 20’s working
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The pandemic and the resultant time spent working from home whilst societies were in lockdown has made millions of
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Complaint management – the effective handling of customer complaints within an organisation – is a hot topic right now. Go
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My name is Ben Motteram. I started CXpert to create companies that employees and customers love. This is my blog.
