About
Hi, I’m Ben.
I founded CXpert in 2014 to help service organisations improve the experience of their customers and the employees who deliver it. I’ve worked with organisations including City of Melbourne, Healthscope, CitiPower & Powercor, ReturnToWorkSA and RedZed.
I hold a Bachelor of Business and an MBA, and I’m recognised on ICMI’s CX Thought Leaders list and Chattermill’s CX Experts list. I’m based in Adelaide and work with clients nationally.
Podcast appearances
A few conversations about customer and employee experience.
- Science of CX: 12 things that set great CX companies apart
- Conversations That Matter: Developing EX in tandem with CX
- The Only One Business Show: Contact centres, learning from the best and the future of CX
- Engati CX: The 5 Whys of CX
Writing and interviews
Not sure where to start?
Take the free 4-minute CX maturity check, or book a conversation and we’ll work it out together.