EXPERIENCE MEASUREMENT
CXF
CXF is a customer and employee feedback platform built to turn experience data into something a business can act on. Organisations run NPS, CSAT and CES surveys for customers, and eNPS, ESAT and EES for staff, and the responses flow straight into a live dashboard: each score shown with its full spread of responses, broken down by site and by question, and tracked round over round.
Where CXF earns its keep is the analytics layer. Driver analysis shows what really moves your NPS or satisfaction scores, what to focus on to improve them, and what you already do well and should protect. Site comparisons highlight where results are slipping, and alerts flag a genuine drop, not just normal variation. Staff feedback carries its own confidentiality floor: small-group results are suppressed rather than exposed, so people can be open and honest without being identified.
Every organisation using CXF gets its own separate workspace, and all survey and response data stays in Australia, handled under the Australian Privacy Principles. It’s a feedback and analytics tool that tells you what your customers and your people actually think, clearly enough that you can do something about it.
Try it free for 30 days.
Why CXF
What makes CXF different
Plenty of tools can send a survey. CXF is built to help you understand the results and act on them.
Your data stays in Australia
Every response is stored in Sydney and handled under the Australian Privacy Principles. Many survey tools send your customers’ data overseas. CXF doesn’t.
Customers and employees in one place
Run customer and staff surveys side by side and see how the two connect. Small groups of staff responses are hidden, so people can speak freely.
Answers, not just scores
Results roll up into NPS, CSAT, CES and eNPS by site, team and question, and the correlation views show what’s driving your scores and where to act first.
Built by a CX practitioner
CXF was designed by someone who has spent years helping organisations act on feedback, not just collect it. So it’s built around the questions leaders actually ask.
Simple, predictable pricing
A fraction of the cost of enterprise platforms. Priced by site, from $245 a month for staff or customer surveys, or $349 a month for both (ex GST). No setup fees, and a free 30 day trial.
Not sure where to start?
Take the free 4-minute CX maturity check, or book a conversation and we’ll work it out together.