Blog
Customer Experience
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CX Interview – Ben Motteram
I recently provided an interview which I thought would be of interest to the CXpert readers. 1. Was it one particular customer service…
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Journey Mapping Definitions Bring Clarity
Today I’m proud to share a post by Annette Franz CCXP, an internationally recognised customer experience thought leader, coach, speaker, and author. She recently published…
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In To Africa – Lessons From The Greenfields of CX
Today I’m proud to share a post by Julia Ahlfeldt, CCXP, a CX consultant in Cape Town. 2019 marks nine years since I…
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Building a Great CX Dashboard
If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation. We are all…
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Developing A CX Strategy
“Where do you start when developing a customer experience strategy?” I was recently asked this question by a friend of mine who is new to…
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6 Questions Every CX Manager Needs To Ask Themselves
(Image courtesy of Unsplash) It’s not easy being a manager in 2019. Many, many factors are constantly challenging your ability to focus on what’s…
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The Importance of Emotional Engagement in the Customer Journey
Today I’m proud to share a post by Jessica Sparkes, a consultant with KAE, a strategic marketing consultancy based in London. We interact with…
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Why Your CX Isn’t Receiving Positive Reviews (And How to Fix It)
Today’s post has been contributed by UX specialist and web designer, Lexie Lu. One of the top ways businesses differentiate their brand from the…
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CX Interview – Dr. Vadi Vojdani, Island Dental
Dr Vadi Vojdani is the Practice Principal at Island Dental, a premier practice in Adelaide, South Australia with a focus on comprehensive care, and both…
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How To Deal With A Leadership Team That Isn’t CX Oriented
Six months ago, you were hired into a Customer Experience Management role within a large company. Since being in the role, you’ve done a…