Blog
Ben Motteram
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Upcoming Trends in Customer Support
I recently provided an interview to Jared Cornell of ProProfs Chat where we explored areas like customer-centric strategies, emotional intelligence and the upcoming role of chatbots.…
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Developing A CX Strategy
“Where do you start when developing a customer experience strategy?” I was recently asked this question by a friend of mine who is new to…
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6 Questions Every CX Manager Needs To Ask Themselves
(Image courtesy of Unsplash) It’s not easy being a manager in 2019. Many, many factors are constantly challenging your ability to focus on what’s…
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The Importance of Emotional Engagement in the Customer Journey
Today I’m proud to share a post by Jessica Sparkes, a consultant with KAE, a strategic marketing consultancy based in London. We interact with…
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Why Your CX Isn’t Receiving Positive Reviews (And How to Fix It)
Today’s post has been contributed by UX specialist and web designer, Lexie Lu. One of the top ways businesses differentiate their brand from the…
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4 Tips To Improve Your Survey Response Rates
Management expert, Ken Blanchard, once said that “feedback is the breakfast of champions” and I agree. Any company interested in improving its CX will…
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CX Interview – Dr. Vadi Vojdani, Island Dental
Dr Vadi Vojdani is the Practice Principal at Island Dental, a premier practice in Adelaide, South Australia with a focus on comprehensive care, and both…
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How To Deal With A Leadership Team That Isn’t CX Oriented
Six months ago, you were hired into a Customer Experience Management role within a large company. Since being in the role, you’ve done a…
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The Power of Feedback in Healthcare
Tom Caley is a passionate advocate for employee and customer experience. His working life began in retail and contact centres—and after a short…
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7 Foundations Of A Great CX Program
I grew up in Adelaide, South Australia. It’s a vibrant, beautiful, well set-out city where the locals will happily remind you of its…