Blog
Ben Motteram
-
ITIL and CX (Part 1 of 2)
Chances are you haven’t heard of ITIL before. In the work I do with IT Helpdesks though it’s very well-known and has been widely…
-
How Commission Based Sales Hurt Customer Service
(Image courtesy of Pixabay) Today I’m pleased to share a guest post by Steve DiGioia who is a thought leader in the areas…
-
Taking Your Customer Data to the Next Level
Today I’m pleased to share a guest post by Annette Franz, CCXP who is consistently named one of the most active influencers in the world…
-
Due Recognition
(Image courtesy of Unsplash) Those involved in the customer experience profession will no doubt be familiar with the statistics that demonstrate the benefits…
-
Hell Hath No Fury Like A Customer Scorned
I originally wrote this post as a guest post for the Customer Service Life blog. Click here to read the original. I walked past this vehicle in…
-
Customer Loyalty Is A Myth For 99% Of Companies
I looked up loyalty in Wikipedia this morning. Their definition is: devotion and faithfulness to a cause, country, group, or person. Note the…
-
Connection Eats Grammar For Lunch
Today’s guest post is by Jeremy Watkin, the Head of Quality at FCR. In it he argues there is one key determinant of customer…
-
If you want raving fans, act like a great artist!
Last week I flew into Sydney for a conference and while I was waiting at the baggage carousel I noticed that not far away…
-
Standing Tall with Customer Experience
Today’s post has been co-authored by Debbie Szumylo, the Manager, Customer Experience at Thomson Reuters Elite. Follow Debbie on Twitter for a constant stream of…
-
The Ultimate Driver of CX Success
(Image courtesy of Unsplash) Today’s post has been written by Scott Bateman, a passionate CX professional who is the General Manager, Business Performance and…