Blog
Ben Motteram
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Keeping The Customer Front Of Mind
“How do you keep the customer front of mind when everybody is working remotely right now?” This was the question that Annette Franz…
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Focus On Your Detractors
This post first appeared on CentraCX’s blog in April, 2021. Image courtesy of Unsplash. We all know someone who is unconditionally in love with…
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The 2 Technologies All Great CX Businesses Use
I’m pleased to share a guest post by Luis Melo CCXP, author of DoctorCX.org. Technology can manifest itself, or come to life, in…
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A Day In The Life Of A CX Manager
Image courtesy of Unsplash. A good friend of mine in the CX community is Jeremy Watkin. We met over Twitter about 5 years…
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Five Tips to Engage Remote Staff During Lockdown
Image courtesy of Unsplash Today’s post is a collaboration with Annette Franz, CCXP. Starting in mid-March this year, in response to the COVID-19…
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Developing a CX Program of Work
Image courtesy of Unsplash As a CX manager there comes a time when you have to start implementing changes within your organisation to help…
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CX Interview – Ben Motteram
I recently provided an interview which I thought would be of interest to the CXpert readers. 1. Was it one particular customer service…
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Journey Mapping Definitions Bring Clarity
Today I’m proud to share a post by Annette Franz CCXP, an internationally recognised customer experience thought leader, coach, speaker, and author. She recently published…
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In To Africa – Lessons From The Greenfields of CX
Today I’m proud to share a post by Julia Ahlfeldt, CCXP, a CX consultant in Cape Town. 2019 marks nine years since I…
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Building a Great CX Dashboard
If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation. We are all…