Blog
Latest thinking
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4 Online Customer Service Mistakes (And How To Avoid Them)
Today’s post has been guest written by Ludivine Kasteleyn from iAdvize. (Image courtesy of Pixabay) Be it over the phone, in person or via…
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The Little Things
(Image courtesy of Unsplash) Today’s post is written by Debbie Szumylo on the importance of viewing your business from the outside in and tending…
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Customer Service: 4 Ways to Reduce Effort
Today’s post is by Holly Chessman. She provides four excellent tips to make it easier for customers to deal with you. As more business…
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The Smarter, Faster Future of Marketing … with Voice of the Customer
Today’s post is by guest blogger Jon Burg on how technology can be used to capture feedback, improve customer understanding, and ultimately deliver better experiences.…
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5 Tips For Getting The Most Out Of Your VOC Program
This post originally appeared on Kampyle’s blog earlier this month. Businesses today need to be able to analyse and interpret their customer experience in…
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Three Things ALL Companies With Outrageous Customer Experience Do
Today’s post has been written by Chris Luxford, a Senior Partner at The ASPIRE! Group and an old friend and colleague. Chris is passionate…
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Embedding Customer Centric Change
(Image courtesy of Unsplash) In today’s post, I’m talking to customer experience managers or team leaders who have either just made a change…
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Learning from US Customer Experience Leaders
CXpert associate, Sean Heylen, steps in today to deliver his review of a brand new Customer Experience report from the US. A key study…