Blog
Loyalty
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The Role of VoC Programs in CX: A Conversation with Ben Motteram
This post first appeared on Help Desk Migration’s website. Customer expectations are shifting, and businesses that ignore them risk being left behind. Here’s a…
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Building Customer Loyalty Through Employee Advocacy
Today, I’m pleased to share a guest post by Jeanicka Rhey. Navigating the intensely competitive business landscape of today has made it increasingly challenging…
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Focus On Your Detractors
This post first appeared on CentraCX’s blog in April, 2021. Image courtesy of Unsplash. We all know someone who is unconditionally in love with…
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Due Recognition
(Image courtesy of Unsplash) Those involved in the customer experience profession will no doubt be familiar with the statistics that demonstrate the benefits…
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Customer Loyalty Is A Myth For 99% Of Companies
I looked up loyalty in Wikipedia this morning. Their definition is: devotion and faithfulness to a cause, country, group, or person. Note the…