Blog
Employee Experience
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Employee Understanding – A Chat With Annette Franz (Pt. 2)
I recently had the honour of speaking with Annette Franz, Founder and CEO of CX Journey, about her latest book, Employee Understanding. This is the second…
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Employee Understanding – A Chat With Annette Franz (pt. 1)
I recently had the honour of speaking with Annette Franz, Founder and CEO of CX Journey, about her latest book, Employee Understanding. Our wide ranging chat…
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Building Customer Loyalty Through Employee Advocacy
Today, I’m pleased to share a guest post by Jeanicka Rhey. Navigating the intensely competitive business landscape of today has made it increasingly challenging…
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Hot-desking Isn’t Crash Hot
I listened to a wonderful episode of one of my favourite podcasts, Cautionary Tales, this morning. Titled Office Hell: the Demise of the Playful…
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Overcoming The Great Resignation
The pandemic and the resultant time spent working from home whilst societies were in lockdown has made millions of people re-evaluate the psychological…
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“The Customer is Always Right” – Who Do You Believe: Customers Or Employees?
This post first appeared on CentraCX’s blog in March, 2021. Contrary to conventional thought, this phrase never originated as a demand from a customer.…