Blog
Customer Service
-
How Commission Based Sales Hurt Customer Service
(Image courtesy of Pixabay) Today I’m pleased to share a guest post by Steve DiGioia who is a thought leader in the areas…
-
Due Recognition
(Image courtesy of Unsplash) Those involved in the customer experience profession will no doubt be familiar with the statistics that demonstrate the benefits…
-
Hell Hath No Fury Like A Customer Scorned
I originally wrote this post as a guest post for the Customer Service Life blog. Click here to read the original. I walked past this vehicle in…
-
Customer Loyalty Is A Myth For 99% Of Companies
I looked up loyalty in Wikipedia this morning. Their definition is: devotion and faithfulness to a cause, country, group, or person. Note the…
-
Connection Eats Grammar For Lunch
Today’s guest post is by Jeremy Watkin, the Head of Quality at FCR. In it he argues there is one key determinant of customer…
-
If you want raving fans, act like a great artist!
Last week I flew into Sydney for a conference and while I was waiting at the baggage carousel I noticed that not far away…
-
The Ultimate Driver of CX Success
(Image courtesy of Unsplash) Today’s post has been written by Scott Bateman, a passionate CX professional who is the General Manager, Business Performance and…
-
Ticketing Troubles
(Image courtesy of Unsplash) “The world needs tickets, it doesn’t need ticketing agencies.” I’m paraphrasing Bill Gates and praying for some sort of disruption…
-
One Tip For 2016
It’s the beginning of a new year so no doubt you’ve already read a number of posts containing predictions, resolutions and trends for 2016.…
-
Bad Profits Hurt Business
“The purpose of a business is to create and keep a customer.” – Peter Drucker Not all profits are good profits. A bad…