Blog
Customer Service
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4 Online Customer Service Mistakes (And How To Avoid Them)
Today’s post has been guest written by Ludivine Kasteleyn from iAdvize. (Image courtesy of Pixabay) Be it over the phone, in person or via…
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The Little Things
(Image courtesy of Unsplash) Today’s post is written by Debbie Szumylo on the importance of viewing your business from the outside in and tending…
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Customer Service: 4 Ways to Reduce Effort
Today’s post is by Holly Chessman. She provides four excellent tips to make it easier for customers to deal with you. As more business…
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Choose Your Customer Service Path
(Image courtesy of Unsplash) The news this week that Comcast’s proposed $45bn merger with Time Warner Cable hangs in the balance because of their…
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Customers Going Rogue
Social media has effectively turned customers into broadcasters. We all know the old statistics that a satisfied customer will tell 2-3 people about their…
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When Service Goes South
I read a story this week about a restaurant customer who posted a negative review on Yelp which the owner of the restaurant then…